Company Overview

Disney Interactive Media Group (DIMG) is a segment of The Walt Disney Company (NYSE: DIS) responsible for the creation and delivery of Disney branded interactive entertainment and informational content across multiple platforms including online, mobile and video game consoles around the globe. DIMG core businesses include Disney Interactive Studios, which self publishes and distributes a broad portfolio of multi-platform video games, mobile games and interactive entertainment worldwide; and Disney Online, which produces the No. 1 Community-Family & Parenting Web site and an industry-leading suite of online virtual worlds for kids and families.

JOB DESCRIPTION

The Senior Systems Operations Specialist is responsible for senior-level configuration and maintenance of the entire back office environment including studio server hardware/software installation and internal application maintenance; VMs and Storage; Active Directory; connection to global offices; administration and connectivity for Cisco Phone System; studio network infrastructure; VPN, routers, security and firewall policies. Mainly concentrated on project-oriented tasks and providing secondary support for day-to-day tasks.

RESPONSIBILITIES

• Configure, operate and support all server hardware, software, and application packages, AD integration and authentication, virtual machines, shell scripts, operating systems, telecommunication applications and tools on studio servers. Ensure stability and efficiency of all hardware/software components and application services through system health monitoring tools.
• Maintain and support all aspects of the existing Storage solution. Lead projects on expanding SAN based upon requirements and provide other solutions for storage, when needed. Manage monitoring of space, auditing of accesses and permissions, and capacity planning. Ensure backup processes and replication are working effectively.
• Coordinate and maintain documentation of studio server hardware/software, studio applications, telecommunication configurations and programming, network infrastructure, including support and recovery processes. Initiate and provide availability metrics reports and documentation on resolution procedures, change management and policies. 
• Engage in 2nd-level support of issues with studio hardware/software, telecom, application and network-related services. Serve as an escalation point for technical problems.  Provide necessary training on studio software, hardware and tools to other IT team members.
• Work with Disney to evaluate, recommend, plan, implement and support network, connectivity, telecommunications, security protocols, hardware and applications that can be used across studios. Design, plan, lead and execute the development, deployment and operation of DOSC's application, phone, server and network infrastructure projects/solutions.  Establish methods and procedures, provide guidance, and coordinate systems integration testing and performance measures.
• Maintain all network-related hardware and services, including racks, switches, wireless routing, VPN, firewalls, Cisco equipment, UPS backups, telecommunications hardware and connectivity, global access. Ensure stability and efficiency of all network connections.

REQUIREMENTS

• BA/BS in Computer Science or Information Systems or equivalent.
• Windows Server certification.
• Microsoft Certified Technology Specialist (MCTS).
• Cisco Certification, Apple Certification.
• Minimum 7+ years experience managing Linux, Windows, Mac OSX servers, VMs.
• SAN, Active Directory, LDAP and System Health Monitoring experience.
• Project Management experience.
• WAN/LAN, Firewall, Network Security experience a plus.
• Cisco certification and experience with Macs a plus.
• Experience with VoIP Telephony a plus.
• Proficient with OS X, Windows, Microsoft Enterprise Server, Linux, VMWare, LDAP, Systems Monitoring Tools, and VPN.
• Experience with Microsoft and Apple products.
• Fluent in English.

SPECIFIC SKILLS

• Mentors and guides other IT staff in new technologies and provides continuous knowledge transfer through detailed documentation and training.
• Participates and leads project team meetings and resource planning.
• Sets expectations, standards of work ethic, professionalism and productivity through leading by example.
• Able to manage, plan, document and execute complex projects.
• Identifies and effectively addresses priorities on tasks.
• Establishes documents and enforces policies and procedures.
• Able to communicate (written and verbal) and work effectively with non-technical users.
• Strong analytical and troubleshooting abilities.
• Thinks strategically and proactively.
• Able to work independently, or with a team.
• Able to work under pressure/deadlines.
• Must be flexible for minimal after hours on call.

ADDITIONAL INFORMATION

Relocation will be provided.

HOW TO APPLY

Click the 'Apply on Website' button below.

Req ID 248851

STUDIO OVERVIEW

Club Penguin ( www.clubpenguin.com ), a division of Disney Online, provides one of the largest and fastest-growing virtual worlds for children. Club Penguin works to maintain a fun and safe online entertainment experience by using filtering technology and live moderators. The virtual world of Club Penguin contains no third-party advertising and is free to use and enjoy, however a subscription membership provides access to additional features that enhance the play experience. Club Penguin is headquartered in Kelowna, British Columbia, Canada, and can be played in English, Portuguese, French and Spanish.